# Returns and replacements guide

> Markdown version of [Returns and replacements guide](https://www.quickidcard.com/guides/returns-and-replacements). Site index: [llms.txt](https://www.quickidcard.com/llms.txt). Full reference: [llms-full.txt](https://www.quickidcard.com/llms-full.txt).
> Last updated: 2026-09-21


How to return badges, replace lost or damaged cards, and resolve order issues.

## Fastest path for lost or worn badges: reorder

1. Log in at https://www.quickidcard.com/myaccount
2. Open the saved badge template
3. Update photo or details if needed
4. Order one replacement — no minimum quantity

## Returns and damaged orders

- Official policy: [return policy](https://www.quickidcard.com/return_policy.md)
- Contact with order number: [contact](https://www.quickidcard.com/contact.md)
- Billing: billing@quickidcard.com

## FAQ

**Can I return ID badges?** See the return policy. Custom-printed personalized cards generally cannot be returned.

**Damaged on arrival?** Contact with order number and photos. Defective items are replaced free of charge.

**Refunds?** Refunded orders show status "refunded" in Order History.

**Cancel?** Contact as soon as possible. Orders already in production often cannot be cancelled. [Cancellation policy](https://www.quickidcard.com/cancellation_policy.md)