Our Return Policy

We truly care about keeping our customers happy. While mistakes can happen sometimes, we'll always do our best to make things right for you.

Order Cancellations

You can cancel your order anytime before it starts processing. The easiest way to do this is by filling out the Contact Us form on our website. Once your order has started processing, unfortunately, we can't cancel it.

Returns

Need to return something? No problem! Just fill out the Contact Us form on our site and include your order number plus a quick note about why you'd like to return the item.

Once we review your request, we'll send you a Return Merchandise Authorization (RMA) number and instructions on how to send the product back. Please make sure to submit your return request within 14 days of receiving your order.

What Can't Be Returned

Some items can't be returned because they're made just for you:

• Custom-designed or personalized cards (they may include private information).
• Custom-branded lanyards.

Thanks for understanding!

Defective Items

If your order arrives damaged or defective, we'll replace it free of charge—whether it happened during production or shipping. We want you to love what you ordered, and we'll make sure you get exactly what you paid for.